FAQ
FAQ
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Cost of shipping?
Cost of shipping?
Shipping paid for with vintage item(s) at checkout
Flat Rates within the U.S. -
Standard $10.00 per 1-2 shirts
Standard $16.00 per 3-5 shirts
Standard $25.00 per 5-8 shirts
Insurance and tracking included
Do you ship internationally?
Do you ship internationally?
We accept Domestic and International orders. International shipping rates do apply. Customer MUST pay all duties and taxes upon delivery.
When will my order ship and arrive?
When will my order ship and arrive?
*Orders usually ship within 24 - 48 hours of being placed and processed
Tracking Number sent by e-mail at time of shipping
Domestic: 2 - 4 business days once shipped
International: 5 - 14 business days once shipped
1 - 10 days to fulfill depending on site activity (this excludes weekends and holidays where shipping does not occur)
Refunds or Exchanges?
Refunds or Exchanges?
All sales are final.
Saunderlands does not offer Exchanges, Credits, Returns or Refunds on items shipped as ordered.
Why no refunds or exchanges ?
Why no refunds or exchanges ?
Saunderlands is a small business that cannot facilitate the process of refunds or exchanges at this time.
Items for sale have NO staining and are chosen with loving consideration. We pick wearable vintage products, that people can enjoy and use.
Can I cancel my order?
Can I cancel my order?
Yes.
Exchanges/Credits/Returns/Refunds are available if order has not yet shipped. There are no fees to cancel an unshipped order.
Order has shipped once tracking number is sent by e-mail- usually within 24-48 hours of order being placed
send requests: saunderlands@gmail.com
Subject: Cancel Order
What happens if the shipping carrier delivered a damaged package or never delivered?
What happens if the shipping carrier delivered a damaged package or never delivered?
Please contact us if your item is mis-shipped
We will gladly file a claim with the shipping carrier for you, keep you updated on the claim and forward given recompense to you.
Please promptly send requests, details, photos of damage and shipping label, upon receipt of damaged package or non delivery
Subject: Shipping Claim
Please retain damaged package item until claim is completed
We are not responsible if package is lost or stolen after delivery
More Questions?
More Questions?
Honest, friendly and available Customer Service is our #1 priority
If you have any questions about your order, please contact: saunderlands@gmail.com
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